Home / About Us

About Us

What Drives Us

Supporting Well-Being Throughout Partnership, Trust, and Care

Mission

To ensure that the residents of Franklin and Grand Isle Counties have access to high quality services, which promote healthy living and emotional well-being.

Vision

Northwestern Counseling & Support Services (NCSS) welcomes all citizens to join us in cultivating a partnership with Franklin and Grand Isle Counties and with the surrounding communities. We affirm our commitment to offer consumer directed services that are easily accessible and delivered in a comfortable setting.

To truly serve, we must work side by side with community members and other care providers offering an array of services that are available and open to all.

Meet our Leadership Team Explore Community Opportunities

Helpful Resources

Explore key documents to learn more about our work, priorities, and approach to care.

  • Client Orientation Guide

  • Annual Report

  • Strategic Plan

  • Diversity & Cultural Awareness Plan

Who We Are

Delivering Critical Support When It Matters Most

We embrace the role of a health care leader in Franklin and Grand Isle Counties and commit ourselves to positive outcomes to promote growth and learning. Northwestern Counseling & Support Services acknowledges that people are our community’s most important asset as we challenge ourselves to build the faith and trust of those we serve.

View 2025 Outcomes Donate to NCSS

5,143+

Individuals served in 2025

566+​

Staff members across 25 service locations

358+​

Years serving the community

Our Values

What Guides Our Work

These core values shape how we show up for our community, every interaction, every day.

Safety

We create environments where staff and clients feel physically and professionally supported. Our commitment to safety is reflected in the resources and benefits we provide every day.

Responsiveness

We listen, adapt, and respond to the needs of our staff and community. Through collaboration and support resources, we ensure people have what they need to succeed.

Compassion

We care for one another through meaningful support, appreciation, and shared experiences. A compassionate workplace allows us to provide thoughtful, high-quality care.

Integrity

We build trust through transparency, fairness, and accountability. Our commitment to ethical practices and staff support creates a stable and respectful workplace.

Work That Matters.
People Who Care.

At NCSS, the work you do every day helps people in our community feel safer, supported, and heard. Join a team that shows up for each other and for the people we serve.

Join Our Team